[Administrator]

To help us solve your issue faster, please provide as much information as possible when creating a support request.
For Aquarium-Related Questions:
Please include:

• Aquarium size and setup
  
• Freshwater or marine
  
• Time since setup
  
• Plants and livestock details
  
• Water parameters (if available)
  
• Photos or videos of the issue
  

For ChemFlora Product Support:
Please include:

• Product model
  
• Purchase details (if required)
  
• Setup information
  
• Controller/App version
  
• Description of the issue
  
• Screenshots or error messages
  

Example:
❌ Poor question:

"My plants are not growing."

✅ Better question:

"My 60cm planted tank has a ChemFlora X1 light running 7 hours/day. Plants started turning yellow after 3 weeks. Water parameters are pH 7, nitrate 10ppm. Attached photos."

The more details you provide, the faster we can help.