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+---- Thread: How to Get the Best Support from ChemFlora Community (/showthread.php?tid=3)
How to Get the Best Support from ChemFlora Community - Administrator - 07-31-2026
To help us solve your issue faster, please provide as much information as possible when creating a support request.
For Aquarium-Related Questions:
Please include:
- Aquarium size and setup
- Freshwater or marine
- Time since setup
- Plants and livestock details
- Water parameters (if available)
- Photos or videos of the issue
Please include:
- Product model
- Purchase details (if required)
- Setup information
- Controller/App version
- Description of the issue
- Screenshots or error messages
❌ Poor question:
Quote:"My plants are not growing."✅ Better question:
Quote:"My 60cm planted tank has a ChemFlora X1 light running 7 hours/day. Plants started turning yellow after 3 weeks. Water parameters are pH 7, nitrate 10ppm. Attached photos."The more details you provide, the faster we can help.